Knowledge Categories
Ingredient Label Scanning
Tips for capturing crisp label photos, handling glare on plastic packaging, and analyzing multi-language lists.
Health Guardrails & Toxins
Learn how our AI flags artificial food dyes, parabens, endocrine disruptors, and severe allergen risks.
Pet & Animal Nutrition
Specific guardrails tailored for canine and feline nutrition toxicity, kibble additives, and toxic preservatives.
Subscriptions & Billing
Manage your IngredientIQ Pro membership, Stripe payment methods, invoices, or upgrade options.
Account & Data Security
Information on how scan photos are processed, data encryption standards, and complete account deletion.
Mobile App & Connectivity
Troubleshooting Android and iOS camera permissions, network timeouts, or app updates.
Frequently Asked Questions
Still need help? Reach out to us
Our dedicated support team is available 5 days a week to answer your questions and assist with technical issues.
Email Support
support@ingredientiq.app — Average response time < 24 hours
Live Support Hours
Monday – Friday, 9:00 AM – 6:00 PM EST
Developer & API Support
Managed by Digital Mitro team for Enterprise integrations